Key Innovative Solutions RSS http://keyinnovative.com/feed.rss en Key Innovative Solutions, Inc. 2006 120 Holding Others Accountable http://keyinnovative.com/Hold-others-accountable Why are we so hesitant, even reluctant, to hold others accountable? 

I’ve noticed this phenomenon again and again with clients and companies I do business with, but it really hit close to home this week.  Here’s what brought this so clearly to mind.  

]]> Fri, 28 Jan 2011 18:38:34 -0700 http://keyinnovative.com/Hold-others-accountable Lynn Murphy If You Treat Your Customers as if They're Invisible, They'll Likely Disappear http://keyinnovative.com/invisible-customers As a kid I wanted to be invisible, but I grew up and got over it. As an adult, when I’m attempting to spend my money at a business, I do not want to be invisible. I want service. If I were to judge based on the reaction of many sales associates and servers, there must be times when I am completely invisible.

]]> Sun, 22 Aug 2010 23:26:37 -0700 http://keyinnovative.com/invisible-customers Lynn Murphy Your Customers' Feedback - Ask for it, Listen to It, Use it to Improve http://keyinnovative.com/your-customers-feedback In an earlier article, I discussed the latest survey which shows that when people quit doing business with a company, 86% of the time it’s because of poor customer service.  As a business owner, manager, or employee, this is something you can control.  In order to know how your customers want to be treated so that they come back, you have to know what they’re experiencing when they interact with your employees. Then you have to be sure every employee is trained to deliver extraordinary service each and every moment.

]]> Fri, 13 Aug 2010 19:01:16 -0700 http://keyinnovative.com/your-customers-feedback Lynn Murphy Extraordinary Customer Service Helps Businesses and Employees Survive Economic Downturn http://keyinnovative.com/extraordinary-customer-service-helps-businesses-and-employees-survive-economic-downturn The numbers show us how important it is to hang on to your existing customers. It costs businesses six times more to attract new customers than to keep the old ones. Customer loyalty is worth ten times the price of a single purchase. It makes economic sense to cultivate the loyalty of your customers.

Why do businesses fail to create loyal customers? Why do customers leave companies? You may think that it’s primarily because they’ve found a better product or price somewhere else. But it’s not. If you’re focusing your business on only those two things, you are probably losing business and may not even realize why.

]]> Thu, 22 Jul 2010 20:42:30 -0700 http://keyinnovative.com/extraordinary-customer-service-helps-businesses-and-employees-survive-economic-downturn John Garvin True Champions Overcome Adversity in Reaching Goals http://keyinnovative.com/true-champions-overcome-adversity In an earlier blog, I discussed the latest survey which shows that when people quit doing business with a company, 86% of the time it’s because of poor customer service. As a business owner, manager, or employee, this is something you can control. In order to know how your customers want to be treated so that they come back, you have to know what they’re experiencing when they interact with your employees. Then you have to be sure every employee is trained to deliver extraordinary service each and every moment.

]]> Tue, 28 Apr 2009 15:58:18 -0700 http://keyinnovative.com/true-champions-overcome-adversity John Garvin