What Our Clients Are Saying

"Lynn is a thoughtful and effective facilitator who kept our faculty workshop participants engaged by using successful interactive techniques. At her workshop on diversity, she used a short video as the springboard for an open and frank discussion. In a second workshop about students as “customers” of education, she employed small group discussions of realistic scenarios from academic life. These cases helped faculty to reflect on strategies for improved communication and greater student learning. We emerged from both sessions with valuable take-out messages for additional reflection and useful ideas for further development."

Ronald J. Hunt, DDS
Associate Dean for Academic Affairs
College of Dental Medicine-Arizona
Midwestern University
Glendale, Arizona

"I had my performance appraisal last week and it went very well.  My supervisor said she could see a real difference in my behavior and effectiveness in meetings!  I told her it was because of the work you and I had done together.  It's made a difference with my staff as well.  Thank you."

M. Draper
Branch Chief
Bureau of Land Management
Phoenix, Arizona

"Thank you again for the amazing job with our retreat!  The team is working very effectively with the start of the new year."

Jacqueline Spiegel
Director of Clinical Skills and Simulation
Midwestern University
Glendale, Arizona

" Lynn was professional and personable.  She kept it running smoothly, on track and FUN! She has a great avoice, great slides, and understands group dynamics and leadership."

Dental Institute

College of Dental Medicine-Arizona
Midwestern University
Glendale, Arizona

"Instead of having someone talk AT us for three hours, you got us INVOLVED!"
        C. Hartman
        Qwest- Phoenix, Arizona

"Lynn Murphy facilitated a day long retreat for a local community non-profit. She skillfully lead us through a visioning exercise and helped us develop a strategic plan. She listened well and managed the time beautifully. I can honestly say that we would never have accomplished as much as we did without her expertise and guidance."
         Susan Bulfinch
         Cave Creek, Arizona 

"Lynn presented to me at the Arts & Business Council Business on Board program! She did an amazing job and truly engaged the entire audience! I look forward to working with Lynn in the future and would not think twice about hiring her again! She was a great facilitator, instructor, and engaged every person in the room. She did a great job! She is very knowledgeable and definitely an expert in her field."
         J. Singer
        Phoenix, Arizona

Comments from workshop participants:

  • The tools I'll walk away with will make me a better professional
  • Very effective, informative and engaging
  • I liked the fact that Lynn really wanted us to learn; she didn't just teach / tell us.
  • Kept me interested
  • Loved the workshop!

Lynn’s approach to our Leadership development project was done with great professionalism, creativity, research methodology and fun I would recommend her services to others.
         Kendra Eberhart
         CEO Royal Oaks Lifecare Community
         Sun City, Arizona

We are very impressed with the Leadership workshop that Lynn has conducted.  She has kept it interesting, informational and fun.  I definitely feel that there are things that I can take away and use in my daily work.
         Janet Adams
         Human Resources Director
         Royal Oaks Lifecare Community
         Sun City, Arizona 

I found the Executive Leadership Workshop recently attended by some of our staff to be a relevant and useful tool for communicating some of the basic skills necessary for assuming leadership responsibilities in any organization. I can envision us sponsoring more such workshops in the future to address other specific needs of our organization.
        Kevin Steele
        Chief Operating Officer
        National PEO, LLC.
        Scottsdale, Arizona

The supervisor of the department was amazed at the approach and could not believe the overall cooperation I received from this angry mob, especially with such a simple approach. I have to say again the knowledge I gained from your training has been some of the most beneficial knowledge I have ever received in any training.
         Peggy Huff
         Human Resource Supervisor
         Price Industries
         Casa Grande, Arizona

Lynn developed a series of business writing classes for our management group. The classes were fun and informative. Her audience included foremen, supervisors and managers, many from blue-collar occupations.  She did a great job relating to them all.  I have coordinated workshops with several other vendors, and Lynn was the best to work with. She delivered a great product. I look forward to working with her in the future.
         Trish Wright
        Training Manager
        Public Works Department
        City of Phoenix (Arizona)

Lynn was a model of professionalism and very sincere and direct. Very positive. Kept everyone involved.
         BNSF Front Line Supervisor
         Nebraska Division

Lynn did a great job keeping the entire class involved. This business writing class should be a pre-management requirement.
         Public Works Department
         City of Phoenix (Arizona)

Thank you so much for your presentation! The board was pleased with your professionalism and great energy. The audience enjoyed the group participation, your knowledge and your ability to make learning fun!
          Mary Tinklenberg
         Human Resources Administrative Specialist
         Flagstaff, Arizona

As an attendee and participant at Lynn Murphy's presentation on Conflict Resolution I can only say that this was one of the most enlightening approaches to the subject that I have seen. The material was put into very practical terms where the importance of resolving conflict in the workplace took on a bottom line result. In an age where so many presentations dealing with workplace issues are full of fluff this was an extremely eye opening and impressive presentation. Lynn did an excellent job of presenting the material and made her points abundantly clear leaving no doubt as to the importance and value of this program. I was so impressed that I presented this program for review to my administration.
        Mike Kennedy
        Training Officer
        Family Assistance Administration Division
        Department of Economic Security
        State of Arizona

I have nothing but the highest praise for Key Innovative Solutions. Lynn Murphy is charismatic, accomplished and totally professional. The workshops designed for my medical office were tailored to my means and problems. I appreciated the pre and post event meetings for input and feedback as well as the materials to reinforce the changes we made in policies and procedures.

My staff discovered a whole lot about themselves and each other, a whole lot more about patients and how to honor and help them. They really appreciated the chance to air their own feelings and concerns about the goings-on in the office and furthermore the opportunity to be a part of the solution process. Best of all they had a lot of fun in the process. I highly recommend these workshops....you will be surprised and delighted at what turns up and how the solutions come from you own staff!!
         M.G. Warner, M.D.
         Scottsdale, Arizona

Ms. Murphy provided our association with customer service training targeted to meet our unique needs. In addition to being entertained, each attendee left the training with value-added information to take back and implement in the workplace. I would recommend any of Key Innovative Solutions' training without hesitation.
         Jennifer Murray
         Arizona Association of Law Libraries
         Phoenix, Arizona

I really enjoyed your customer service presentation and your great stories from the customer service trenches! It's amazing how many similar experiences we all share. Thanks for turning it into something I could learn from.
         Jeff McGuire
         Gallagher & Kennedy Law Offices
         Phoenix, Arizona

Thanks so much for the workshop. I feel we all learned a lot. Your enthusiastic and yet relaxed personal style was the key.
         David M. Parrack, D.O.
         Arizona College of Osteopathic Medicine
         Glendale, Arizona

I thought you did a great job. People started out being somewhat inhibited and as the activities progressed really relished the opportunity to participate in the activities. I certainly found myself in that situation, loosening up with each new activity. These activities were far superior to many of the traditional exercises that I have been exposed to over the years.
         Workshop participant
         Phoenix, Arizona

You were very strong in your presence. You transitioned the group with ease and skill, playing their conclusion off your material. You were funny and energetic and have a strong grasp of the information being presented. You were great. I was blown away by your comfort and professionalism.
         Matt Higbee
         University of Phoenix
         Phoenix, Arizona

With her ability to organize concepts, manage conflicting positions, solve problems, and build coalitions, the group evolved into a mutually-supportive team working together for agreed-upon goals. She is a very competent and experienced leader. I recommend her without equivocation.
         Harry K. Miller, Ph.D.
         Board Member Habitat for Humanity Arizona
         Prescott, Arizona

Lynn Murphy is a talented leader and trainer. She is a soft spoken and intuitive facilitator who gains her participants' trust by her skilled delivery and demonstrated knowledge of the material. She is well prepared for her sessions and makes sure that the delivery is suitable for her audience. I personally attended trainings facilitated by Ms. Murphy as well as having my senior staff participate. My endorsement for Ms. Murphy as a trainer and session leader is without caveat.
         Christian Wolf
         President and Executive Director
         Habitat for Humanity Valley of the Sun
        Phoenix, Arizona

The techniques were fun and valuable. You really showed how quickly a small group can come up with creative ideas. You assembled interesting people and gave us the stage. You provide a safe environment for 'play.'
         Workshop participant
         Phoenix, Arizona

Lynn presents her customized programs with focus and fun. She makes learning easy for all participants and encouraged me to implement some of her suggestions right after the workshop. It was very helpful to prevent a conflict with a prospective client.
         Otto Siegel
        Coach and Consultant
        Phoenix, Arizona

You helped us communicate openly with each other about how we feel and how we can work better together. This is a big change for us and started something we will continue. I really enjoyed our interaction.
         Medical Director
         Scottsdale, Arizona

Back to Top